Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Connect with us today to explore our exquisite handcrafted wooden ornaments and exceptional customer service that brings your home decor dreams to life!
Contact Us
We are here to assist you with any inquiries or support you may need regarding our handcrafted wooden products. Your satisfaction is our priority, and we strive to provide the best customer service possible.
Get in Touch
Feel free to reach out to us through our contact form or directly via email. We look forward to hearing from you and will respond promptly to your messages.
Customer Support
Our dedicated support team is available to help you with any questions or concerns. We value your feedback and are committed to ensuring a positive experience with our products.
FAQs
Check our Frequently Asked Questions section for quick answers to common queries about our products, shipping, and returns. We aim to provide clarity and assistance.
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